Help & Support

How Can We Help?

We’re here to make your wine journey smooth and enjoyable. Find answers below or reach out to our team.

Frequently Asked Questions

Account & Getting Started

How do I create an account?

Download Sommo from the App Store (iPhone and iPad) or Google Play (Android) and sign in with Apple or Google. Your account is created automatically.

How do I delete my account?

Start from Profile > Settings > Delete Account, or request account deletion in your browser. You do not need to reinstall the app. The browser supports Apple and Google accounts. If you use Huawei ID, start in the HarmonyOS app and reauthenticate with Huawei ID there; email hello@sommo.app if you cannot access the app or that sign-in method.

We sign you out on every device after accepting the request and email a secure confirmation link. Open that link, then select Permanently delete my account to confirm. Opening the link alone does not delete anything. Your journal, cellar and learning history will be removed; export anything you want to keep first. Feedback is optional, and Keep my account cancels the request. Signing in alone does not cancel a pending request.

If the email does not arrive, check spam and Apple private-email forwarding, resend from the check-email page, or sign in again to recover the request. If the link has expired, sign in to check the request and start again. Email hello@sommo.app if you cannot access your sign-in method or receive email.

Account deletion does not cancel a paid subscription. Cancel with Apple, Google Play or your billing provider separately. Some billing, security and backup records may remain for their required retention periods; see the privacy policy.

Can I use Sommo on multiple devices?

Yes! Sign in with the same account on any device to access your wine journal, learning progress, and achievements.

Wine Scanning

How do I scan a wine label?

Tap “Scan Wine” on the home screen, point your camera at the wine label, and hold steady. Our AI will identify the wine within seconds.

Why isn’t my scan working?

For best results:

• Ensure good lighting
• Hold the camera steady
• Make sure the label is flat and fully visible
• Avoid glare on the bottle

How many wines can I scan?

Free users receive 5 lifetime scans per device. Premium subscribers enjoy unlimited scanning.

Premium Subscription

What’s included in Premium?

• Unlimited wine scans
• All learning modules
• Full journal history forever
• Priority AI processing

How do I subscribe to Premium?

Tap the Premium banner in the app or go to Profile > Upgrade to Premium.

How do I cancel my subscription?

On iPhone and iPad, subscriptions are managed through your Apple ID:

1. Open Settings
2. Tap your name at the top
3. Tap Subscriptions
4. Select Sommo
5. Tap Cancel Subscription

On Android, subscriptions are managed through Google Play:

1. Open the Google Play Store
2. Tap your profile icon
3. Tap Payments & subscriptions > Subscriptions
4. Select Sommo
5. Tap Cancel subscription

Can I get a refund?

On iPhone and iPad, refunds are handled by Apple: visit Apple Support to request one. On Android, request a refund through Google Play.

Wine Journal

How do I rate a wine?

After scanning a wine, tap “Add to Journal” and select your rating: Would Buy Again, Solid Choice, or Not For Me.

Can I edit my journal entries?

Yes! Tap any entry in your journal to view details, then tap Edit to update your notes or rating.

Is my journal backed up?

Yes, your journal is synced to your account and accessible on any device where you sign in.

Learning & Progress

How does the XP system work?

Earn XP by:

• Scanning wines
• Rating wines in your journal
• Completing lessons
• Passing quizzes

Level up from Curious Sipper (Level 1) to Master Sommelier (Level 10)!

How do I earn badges?

Badges are awarded automatically when you reach milestones, like scanning your first wine, exploring your first region, or completing all fundamentals.

Troubleshooting

App Issues

The app is crashing

Try these steps:

1. Force close the app and reopen
2. Restart your device
3. Update to the latest version
4. Reinstall the app

My progress isn’t syncing

Ensure you’re signed in to the same account on all devices. Check your internet connection and try pulling down to refresh.

Scans are slow or failing

• Check your internet connection
• Ensure camera permissions are enabled
• Try scanning in better lighting

Contact Us

Still need help? We’d love to hear from you.

Email: hello@sommo.app

Response Time: We typically respond within 24-48 hours.

When contacting support, please include:

• Your device model and OS version (iOS or Android)
• A description of the issue
• Screenshots if applicable

Feedback

Have ideas for improving Sommo? We’re always listening.

Use the in-app feedback feature (Profile > Help & Support > Send Feedback) or email us directly.

Thank you for being part of the Sommo community!